Customer Care Coordinator

Location: GlasgowHours: Full-time, PermanentSalary: Circa £26,400 (experience dependant) plus & benefits

About the Opportunity

Are you passionate about delivering outstanding customer service and taking ownership of the customer journey? This is a fantastic opportunity to join a well-established UK housebuilder as a Customer Care Coordinator, where your contribution genuinely makes a difference to homeowners and the wider business.

This role sits at the heart of the customer experience function and is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong relationships.

What's on Offer

• Competitive salary and performance-related bonus
• Life assurance and contributory pension scheme
• Health and wellbeing support
• Employee benefits platform with retail discounts and wellbeing resources
• A supportive, inclusive culture with a strong focus on personal development
• Opportunity to be part of a customer-focused business committed to quality and continuous improvement

The Role

As a Customer Care Coordinator, you will play a key role in ensuring homeowners feel supported, informed, and valued throughout the after-sales journey. Acting as the main point of contact, you'll coordinate the resolution of issues efficiently and professionally, working closely with internal teams and external contractors to deliver a high standard of service.

You will manage your own portfolio of properties, maintaining clear communication and ensuring all actions are completed in line with service level agreements and industry standards.

About You

We're looking for someone who is customer-focused, organised, and confident managing multiple priorities.

You'll ideally have:

• Excellent written and verbal communication skills
• A calm, solutions-focused approach, even under pressure
• Strong organisational skills with close attention to detail
• The ability to take ownership and see tasks through to completion
• Confidence using IT systems, including Microsoft Word, Excel, and Outlook (experience with CRM or property systems is a plus but not essential)
• A collaborative attitude, with resilience, flexibility, and initiative
• A full driving licence and access to a vehicle (desirable for site visits)

Key Responsibilities

• Act as the first point of contact for customers via phone, email, and online portals, handling queries with empathy and professionalism
• Take ownership of customer cases from initial contact through to resolution, providing regular updates and managing expectations
• Accurately log and maintain all customer interactions and actions on internal systems
• Coordinate repair and maintenance works by scheduling operatives and subcontractors, monitoring progress and completion
• Carry out follow-up and courtesy calls to confirm satisfaction and identify further support needs
• Build effective working relationships with contractors, site teams, and technical specialists
• Attend site visits where required to support issue resolution
• Ensure activity aligns with company timelines, service standards, and relevant industry codes
• Support continuous improvement by contributing feedback and learning from customer insights
• Provide general administrative support, including documentation, reporting, and cost controls where required

Why Apply?

This is more than a customer service role - it's an opportunity to be part of a business that values quality! xsrmqjs Apply Today!