CareerMakers Recruitment is currently looking for a Customer Care Team Member on behalf of our client based in Bolton, BL4 area. Responsibilities: * Handle inbound calls and emails promptly and professionally; log all interactions and outcomes. * Resolve day-to-day customer queries, issues and service changes, escalating only when needed. * Create, update and maintain customer records, service agreements and job details in our systems with high accuracy. * Coordinate bookings and changes with Operations and Transport; keep customers informed of ETAs and any delays. * Set up and manage sub-contracted services as requested, ensuring details are captured correctly and systems reflect live status. * Monitor the accuracy of data related to customer services, logistics and subcontractors; fix errors and flag patterns. * Liaise with customers, suppliers and internal teams to ensure clear, consistent communication and great service standards. * Follow agreed processes and contribute suggestions to improve how we work. * Provide clear feedback and customer insights to the Sales team to support retention and growth. * Represent the company positively at all times, living our values in every interaction. * Be the helpful, reliable voice our customers count on. * Work cooperatively within the team; step in to support colleagues during busy periods. * Maintain a calm, solutions-focused approach and close the loop with customers. * Show respect to colleagues and clients; protect customer data and confidentiality. * Take ownership for data quality. Skills: * Excellent communication skills, both spoken and written. * Adept at IT software used in Customer Service functions. * The ability to process customer requests swiftly, maintaining accuracy. * Be a problem-solver who can handle customer queries and knows when to escalate issues * Knowledge of customer service principles. * Good communication skills and strong telephone manner. * Good attention to detail. Schedule: Open 08:00am to 17:00pm (Monday to Friday) Your shift pattern will be identified during the recruitment process Payrate: Negotiable depending on experience