Customer Care Administrator Plumbing & Heating Job Purpose To be the first point of contact for customers, providing efficient and professional administrative support across the business, handling enquiries, scheduling works, and ensuring a high standard of customer satisfaction throughout every interaction. Key Responsibilities Customer Service & Communications Answer inbound calls and emails from customers, contractors, and suppliers in a professional and timely manner. Handle customer enquiries relating to new installations, servicing, repairs, and breakdowns. Manage customer complaints empathetically and efficiently, escalating where necessary. Follow up on completed jobs to ensure customer satisfaction and gather feedback. Maintain a positive company image through all customer-facing communications. Scheduling & Coordination Book and schedule engineer and installer appointments across domestic and/or new build work. Coordinate job allocations with field-based engineers, ensuring efficient routing and diary management. Communicate job details, site a...