Customer Application Solutions Team Manager (12-month Secondment/FTC)

3 Days Old

Description
Motability Operations are currently recruiting for a Customer Application Solutions Team Manager to join our team in Bristol on a full-time 12-month secondment. This is an exciting opportunity to join a high-performing Customer Application Solutions Team (CAST) as a Team Manager. You'll work closely with the CAST Team Manager to expand and develop an established team, integrating new workflows resulting from Connected Insurance initiatives, while maintaining service level agreements (SLAs) across existing operations.
In this role you will: Lead and support the team of Account Managers to review applications that cannot progress due to failing a scheme policy or rule. Oversee the management of In Life Tracker case reviews, ensuring concerns of misuse are addressed effectively. Guide the team in supporting customers navigate Connected Insurance onboarding, including pairing with the Drive Safe with Motability app. Provide leadership on sensitive cases, including instances where a customer may need to be removed from the scheme due to driving behaviours outside of acceptable parameters. Manage a third-party supplier - TGSS who install location trackers and contract management, ensuring adherence to SLAs, effective communication, and timely issue resolution. Monitor the team's performance and progress towards meeting individual and team targets, e...
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Location:
Bristol
Salary:
not provided
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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