Customer and Administration Manager – Clerkenwell, London (Full-Time)

We are seeking an enthusiastic and friendly Customer and Administration Manager to join a small, dynamic team in Clerkenwell, London. This is a great opportunity for someone with a hands-on attitude who enjoys interacting with clients and thrives in a close-knit work environment.

Salary: Up to £40,000 per year (depending on experience)

Working arrangement: Flexible remote working; training requires three days per week in the office, followed by two days from home

About the Role:

The successful candidate will manage key administrative and customer service functions, ensuring smooth operations and high-quality client interactions. Training will be provided both in the UK and Germany to ensure you are fully prepared.

Key Responsibilities:

• Manage orders from receipt through to delivery using German order placement software (AS400 and Infopool)
• Create and update customer accounts
• Liaise with clients, production teams, and shipping partners in the UK and Germany
• Assist with the invoicing process
• Schedule and manage deliveries with UK dealers, warehouses, or direct-to-site

General Duties:

• Maintain the client database
• Welcome clients and provide sales support
• Handle general showroom and office management tasks

What We Offer:

• Relaxed and open work environment
• In-depth training in both the UK and Germany
• Opportunity to develop and grow within a small team

Candidate Requirements:

• Strong administrative and customer service skills
• Comfortable working in a small, collaborative team
• Hands-on, proactive approach to tasks
• Proficiency with office software (Excel, Word, etc.)

This role is ideal for someone looking to combine administrative responsibility with customer interaction in a supportive, growth-oriented environment.