Customer Advisor (Denplan) - 12 Month FTC

• Customer Advisor (Denplan) - 12 Month FTC

About The Role

We’renot just your average health company;we’reaimingto revolutionise access to healthcarein the UKby offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring themtomake the most of theirwellbeing.Added to thatwe’rethe first health insurer in the UKtobe awardedB-Corpstatusin recognitionof our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

We're passionate about delivering excellentcustomer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health and dental plansmake it easier for our customers to get the healthcare treatments they need, when they need them.

You’ll be:

• Dealing with customers and healthcare professionalsvia email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
• Providing customers with informationwhich is complete, accurate and up-to-date
• Taking full ownership of queriesand following them through to a successful outcome.
• Meeting agreed productivity requirementssuch as call time availability, and processing customer requests accurately so the quality is right first time.
• Part of a training academydesigned to give you all the support you need to succeed.
• Working 35 hours per week, Monday to Friday - primarily remotely, with occasional required office attendance

About You

• Previous experience in a fast-paced customer service environment
• The ability and desire to deliver a consistently positive customer experience, even under pressure
• Digital savvy and the ability to work with multiple communication channels and systems
• Excellent verbal and written communication skills
• A track record of exceeding customer expectations
• Curiosity and initiative to find solutions - to solve problems in order to reach a positive outcome

Ideally you may have:

• Telephony experience from previous work in a target-driven environment

What’sin it for you

As well as a competitive salary, our benefitspackageincludes:

• Generous pension with a 6% pension gift from us
• 28days holiday(plus bank holidays) -with theoptionto buy and sell a further 5 days
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
• Your own health plan
• Access to a wellbeing hub
• Recognition awards
• Give as you earn

We have a head office in Hampshire, but depending on your role,you’llbe able to enjoy our‘smart working’ approach This meansyou canflex when and where you spend your time.For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You can expect to be in the office in Andover around once a week.

Your Recruitment Journey

We’refocused on providing an application, assessment and onboarding journey that is fair, consistent,diverseand inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

Your process

• Screening call withTalent Acquisition Team
• AssessFirst: psychometric, motivational and aptitude online assessment
• VirtualInterview withthe hiring manager and team

Please note:Working fora purposedrivencompanylike oursisa fantasticopportunity so we often receive high volumes of applications for our roles. In these cases,we may close our job adverts early andaren’table to consider applicationsafter this time.

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