Customer Account Manager

3 Days Old

Customer Account Manager Commercial Maintenance London - up to 85k + Package Would you like to work for an established, stable building maintenance contractor? Do you have experience of managing multi-site contracts? One of the established names in the commercial building maintenance industry is looking to recruit a Customer Account Manager to look after a number of key commercial properties in and around Central London. Based out of their head office in the City, the company is looking for a manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team. The role will also be reporting directly to the director and will be responsible for managing a number of key commercial buildings in Central London. Time will be spent based on each of the locations with the option to work from their head office when needed. The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.Ensure contractually agreed KPIs / SLAs are met.Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.Provide leadership and management to the site team as necessary.Applicants for this role must be able to meet the following criteria:Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.Proven experience and involvement in managing multi site businesses.Strong financial understanding of P&L and budgets.A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.Committed to providing clients a high quality and professional environment.Strong people management skills.Excellent written and verbal communication skills.JBRP1_UKTJ
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Location:
London
Job Type:
FullTime

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