Are you looking for a role where you can make a real difference while building a rewarding career in customer management? Our client supports customers through challenging financial situationshelping them find realistic, manageable solutions while delivering a first-class service to our clients.

Youll be part of a supportive team, with opportunities to develop your skills in negotiation, customer care, and account managementall within a structured and highly regulated environment.

Hybrid working that rewards you: Youll benefit from 1 guaranteed day working from home each week, with the opportunity to earn up to 2 additional remote days based on your performancegiving you flexibility while recognising your achievements.

About the Role

As a Customer Account Manager, youll take ownership of customer accounts, working closely with individuals who may be in arrears. Through meaningful conversations, youll help customers find fair and sustainable ways to resolve their accounts.

This is more than just a call-handling roleyoull be building trust, showing empathy, and making a genuine impact on peoples situations while achieving positive outcomes for both the customer and the business.

What Youll Be Doing

• Speaking with customers via phone and written communication to resolve outstanding balances
• Agreeing affordable repayment plans tailored to individual circumstances
• Setting up payment solutions such as Direct Debits or prepayment options
• Handling sensitive conversations with empathy, professionalism, and confidence
• Identifying and supporting vulnerable customers, including signposting to relevant support services
• Keeping accurate, clear records across multiple systems
• Working closely with clients and field teams to achieve the best outcomes
• Meeting performance and quality targets while delivering excellent service

Were looking for people who are:

• Confident communicators who can handle a variety of customer situations
• Empathetic and respectful, especially when dealing with sensitive circumstances
• Motivated by targets and achieving results
• Organised, with strong attention to detail
• Comfortable using IT systems and working in a fast-paced environment
• Customer Account Manager
• Experience in customer service or telephone-based roles is essential. Experience in debt collection or negotiation is a bonusbut not required, as well support your development.

What Makes You a Great Fit

• You stay calm under pressure and approach challenges positively
• You can balance customer care with achieving outcomes
• Youre proactive, team-focused, and always looking to improve
• You take pride in doing things the right way

What Youll Get in Return

• A supportive team environment where your contribution matters
• The chance to develop valuable, transferable skills
• Performance-based flexibility with hybrid working
• A role where you can genuinely help people and make an impact

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