Customer Account Advisor

Negotiable dependant on experience

Monday – Friday / General Office Hours

Wrexham

Our client based in the Wrexham area is currently looking for a Customer Service Advisor on a permanent basis to join their team. As Customer Account Advisor you will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner. This is 100% office based role.

Performance Objectives

* Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion.

* Having a calm, level-headed approach to problem solving with an ability to make decisions that reflect a well thought out process.

* Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.

* Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.

* Ability to manage a very busy workload through an internal CRM system.

* Engage in contractual matters with exceptional negotiation skills for the retention of our valued customers.

Person Specification

* The successful candidate will have recent experience in a similar role.

* Ability in finding solutions.

* Experience of working in a fast-paced busy environment.

* Strong negotiation, problem solving and diplomacy skills.

* Excellent communication, int...