CRM/CPQ Architect - Revenue Cloud

15 Days Old

An exciting opportunity for an experienced CRM/CPQ Architect - (Revenue Cloud) has arisen to join a global leader in Cybersecurity. The CRM/CPQ Architect is responsible for the overall technical design, architecture, and strategic direction of the Salesforce Revenue Cloud platform. The role ensures architectural integrity, scalability, and alignment with enterprise standards while leading complex technical decisions and guiding the development team. This is a senior technical leadership role embedded within the Commercial Core team, providing architectural oversight during implementation and establishing patterns that ensure long-term platform sustainability across R1, R2, and R3 releases.**To be based in the UK or Europe with the consideration of remote or hybrid working.Key Responsibilities:User Support:Provide first-line support for platform users (sales, operations, finance)Respond to user queries and troubleshoot common issuesescalate complex problems to senior team membersLog and track support tickets to resolutionMaintain positive user relationships through responsive support.Basic Administration:Manage user accounts, profiles, and permission assignmentsCreate and modify reports and dashboards as requestedMaintain data quality through manual updates and importsAssist with sandbox refresh and environment managementMonitor system alerts and escalate issues as needed.Configuration Support:Assist with basic configuration tasks under supervisionUpdate page layouts, fields, and picklist valuesSupport testing of new configurations and deploymentsDocument configuration changes and processesLearn Revenue Cloud configuration patterns from senior team members.Documentation & Training:Create and maintain user guides and FAQ documentationSupport user training sessions and onboardingDocument common issues and resolutionsMaintain knowledge base articlesGather user feedback for system improvements.It is essential for the successful candidate to have a minimum of 2 years experience in IT support or Salesforce administration and have a strong interest in Salesforce platform and CRM systems. Must have a basic understanding of CRM concepts and business processes and have excellent communication and customer service skills. You will be able to pay attention to detail and have the ability to follow documented procedures and an eagerness to learn and develop technical skills.JBRP1_UKTJ
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Location:
London (City Of London)
Job Type:
FullTime

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