CRM Project Manager

2 Days Old

CRM / Salesforce Project Manager - 1 year fixed term contract.

MUST:

You must be local to Milton Keynes and be willing to visit partners in London on a regular basis.

Role Overview

Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption.

Key Responsibilities

Project Delivery & Governance

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Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2.

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Manage risks, budgets, RAID processes and partner performance.

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Coordinate cross-functional teams and run Agile ceremonies.

Salesforce Platform & Data

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Oversee initial platform configuration, security, environments and releases.

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Ensure scalable architecture and robust data governance.

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Define standards for data quality, integrations and technical design.

Lead & Sales Management Rollout

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Deliver end-to-end rollout of Lead and Sales Management processes.

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Support process mapping, UAT and change adoption.

Stakeholder & Change Management

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Act as the link between business teams, technical teams and external partners.

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Lead regular communication forums and feedback loops.

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Ensure SOWs include measurable deliverables and acceptance criteria.

Quality Assurance & Reporting

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Oversee testing cycles, issue resolution and launch readiness.

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Maintain documentation, dashboards and executive reporting.

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Ensure GDPR alignment and complete post-implementation reviews.

Skills & Experience (Emphasised)

Essential

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Proven track record delivering complex Salesforce CRM projects.

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Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities.

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Strong governance discipline - planning, RAID, budgeting, sprint management and reporting.

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Exceptional communication and stakeholder skills, able to influence at all levels.

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Solid business analysis ability, translating business needs into clear technical tasks.

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Confident working in Agile or hybrid project environments.

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Able to challenge assumptions, drive clarity and manage ambiguity.

Desirable

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Salesforce certifications (Administrator, PM/BA credentials).

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Experience with integrations, data migration and the wider Salesforce ecosystem.

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Background in CRM strategy, customer experience or process optimisation.

Person Profile

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Clear, persuasive communicator with a collaborative approach.

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Highly organised, structured and detail-driven.

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Comfortable engaging senior stakeholders and managing complex landscapes.

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Proactive problem-solver who anticipates issues and removes blockers.

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Passionate about CRM, data quality and continual improvement
Apply
Location:
Milton Keynes
Salary:
£50,000 - £60,000 /annum Excellent benefits
Job Type:
FullTime
Category:
IT

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