Job Title: CRM & Marketing Executive

Location: Oval, London

Job Type: Full Time (Hybrid, 3 days office based)

Reports to: CRM Manager

Salary: Up to £31,000

To Apply: Send your CV and cover letter to jobs@oliverstravels.com

About Us:

At Oliver’s Travels, we’re passionate about making travel extraordinary. We believe holidays should be memorable, unique, and tailored to our guests. Our dedication to creating unforgettable experiences has been recognised with multiple awards, including First Place in the Conde Nast Traveller Readers’ Awards, and we’ve been named in the Sunday Times Fast Track 100 as one of the UK’s fastest-growing companies.

Now, we’re looking for a CRM & Marketing Executive to join our ambitious and creative team.

Job Overview:

As a CRM & Marketing Executive, you’ll play a key role in supporting and delivering our customer marketing strategy. Working closely with the CRM Manager, marketing colleagues, and wider departments, you’ll help optimise customer journeys, improve engagement, and drive loyalty, while also supporting impactful marketing campaigns and projects across the business.

This is a fantastic opportunity for a creative, project-lead marketer who is eager to grow their skills in a fast-paced, award-winning travel brand.

Key Responsibilities:

CRM

• Support with planning, execution, and optimisation of email and CRM campaigns across the customer journey.
• Generate creative campaign ideas, prepare briefs for internal teams (copywriters / language champions / designers), and liaise with external agencies.
• Support with customer database cleansing and correctly segmented data for targeted marketing activities.
• Assist with CRM initiatives for new and emerging markets, ensuring communication is localised and culturally relevant.
• Contribute to the CRM testing roadmap, identifying opportunities for improvements and efficiencies.
• Report on campaign performance, providing insights and recommendations to enhance KPIs such as engagement, retention, and conversions.

Marketing

• Collaborate with the marketing team to deliver campaigns and promotions throughout the year.
• Support wider business projects that enhance customer experience, drive efficiencies, or add value.
• Assist in day-to-day marketing activity where relevant, including PR, press trips, brand partnerships, social media scheduling/monitoring, industry awards, and competitions.
• Provide support for sub-brand marketing activities and campaigns.
• Champion marketing best practice across the organisation.

Why join us?

• Be part of a collaborative, ambitious and fast-paced team
• Gain hands-on experience in delivering high-impact campaigns
• Opportunities to grow your skills and take ownership of projects over time
• Travel perks and the chance to experience our villas first-hand

What we offer:

• Flexible working - work from anywhere on the planet for up to 4 weeks per year.
• £1000 Oliver’s Travels holiday credit for every year you work with us!
• 25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us!
• Company socials and awesome Summer and Christmas parties!
• Free breakfast, nibbles, delicious drinks, all on us!
• Headquarters in our new Oval office.
• Team of 100+ and growing!
• Great working environment - team of hard working and passionate travellers from around the world.
• Office dogs - bring your buddies along!

We welcome and encourage candidates to apply, even if they do not meet all the listed requirements.

Oliver’s Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

If you require any adjustments to participate fully in the application process or to perform the duties of the position you're applying for, please do ensure to let us know. We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process. Please email: jobs@oliverstravels.com

To Apply: Send your CV and cover letter to jobs@oliverstravels.com