We’re Hiring: CRM Executive

Location: Onsite at Manchester HQ

Full-time OFFICE BASED | Competitive Salary + Perks

The Company

Online Home Shop (OHS) are one of the fastest growing online home retailers in the North-West. We aim to offer on-trend products for home and life, for a price that suits all budgets. OHS have everything from the latest bedding styles, soft towels, throws, curtains, rugs and best-selling hoodie blankets.

The Role

Reporting to the CRM Manager, we are looking for an experienced CRM Executive (or CRM/Marketing Assistant looking to take a step up) to support our growth and drive customer retention to new heights. You will be from an online retail background, with experience of using CRM platforms to create engaging and revenue-driving marketing emails.

Online Home Shop is in a period of rapid growth – it is a fast-paced environment that requires a self-starter attitude, and the ability to collaborate with teams across the business. You will constantly strive to exceed budget and drive incremental growth!

️ What You’ll Be Doing:

• Build campaign emails on a daily basis in line with the trading plan, as well as customer journey emails
• Brief required assets into the creative team well in advance of email sends
• Review, own and optimise email copy to maximise open rates, click rates, conversion and revenue 
• Work with the CRM Manager to run frequent test and learn plans to optimise performance
• Monitor changes made to feedback the results to the wider teams, making suggestions for further improvements
• Create daily and weekly reports to circulate with the digital and Ecommerce teams, monitoring YOY & WOW performance 

What You’ll Bring:

• Experience of utilising CRM platforms
• Experience in online retail
• Strong creative copywriting skills
• Strong analytical skills
• Excellent communication skills; both written and verbal
• Organisation of daily workload, proactive self-starter
• Ability to work to tight deadlines in a fast-paced environment.
• Able to work collaboratively with different business and supplier stakeholders – a team player
• Bachelor’s Degree or equivalent
• 1-2 years’ experience in a Digital/Ecommerce role with some CRM experience
• Homewares experience (preferable but not essential)

Why Join Us?

• Fast-moving collaborative company culture
• Regular company social events
• 25 days holiday
• Company pension
• Employee discount
• Free flu jabs
• On-site parking
• Flexible working times
• Gift box and early finish on your birthday
• Free electric car charging points

Sound Like You?

At OHS, you won’t just join a team — you’ll be part of a fast-moving retail success story. If you’re ambitious, collaborative, and excited by scale, apply today and help shape the future of home shopping in the UK.

Apply now!

Note for Recruiters:

We do not accept unsolicited CVs or candidate profiles from recruitment agencies. Any CV's submitted without a signed agreement in place will be considered our property, and we will not be liable for any fees should we choose to engage the candidate.

We operate a preferred supplier list (PSL) and will only accept submissions from agencies on that list who have been instructed to work on the role.