CRM Business Analyst (Microsoft Dynamics)

Salary: Up to £50,000 Location: Hybrid (City of London) – 3 days in-office Industry - Membership Organisation

Join a purpose-driven organisation transforming its CRM strategy

Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.

They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.

With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.

The CRM Business Analyst will… Act as the in-house Dynamics 365 expert, optimising workflows and configurations without reliance on agencies Own the roadmap for CRM enhancements, ticket triaging, user adoption, an...