As an experienced CRM Administrator who is looking for the challenge of simplifying complex systems, joining a well-established company at an exciting time when they are migrating from an old CRM system to a new one.

This is a key position within the IT function, reporting directly to the CTO, and will suit someone with a strong technical understanding of CRM systems, particularly SugarCRM, along with the ability to liaise with stakeholders, drive improvements, and ensure the platform supports wider business goals.

CRM Administrator

Bracknell

Hybrid - 3 days a week on site

£40,000 per annum to £45,000 per annum

The Role

You'll be responsible for the day-to-day management and ongoing development of the CRM system. That includes everything from system configuration and user support to data quality and compliance. The role is hands-on, but strategic input will be valued as the business continues to evolve its digital and customer engagement capabilities.

Key Responsibilities

Maintain and administer the SugarCRM platform Manage user roles, permissions, and security settings Provide user support and training across departments Conduct regular data audits and ensure high data quality Work with stakeholders to improve workflows, automation, and reporting Generate dashboards and reports to support business decision-making Troubleshoot issues and liaise with vendors for resolutions and upgrades Document syste...