Credit Relationship Manager – Restructuring & Recoveries (Special Asset Management)

Location – remote role

The Bank

An award-winning, established and successful organisation who are one of Europe’s leading sustainable Banks - their mission is to make money work for positive social, environmental, and cultural change.

They finance companies, institutions and projects that add cultural value and benefit people and the environment, with the support of depositors and investors who want to encourage corporate social responsibility and a sustainable society.

The Banks’ UK business was established in 1995 and is on an exciting growth and diversification journey that will see the debt book double over time.

Role Purpose

• To manage high-risk relationships to achieve recovery for customers where possible, and to minimise credit losses for bank.
• To manage credit facilities with the Business Banking team, so that we provide credit to suitable customers at fair levels of risk and reward.
• To deputise for Senior Credit Relationship Manager as required.

Desired Experience

• An extensive track record and experience of lending to small and medium sized enterprise. Good communication and IT skills combined with a genuine interest in people and the planet. A friendly persona and ‘can do’ attitude combined with an affinity to the Bank’s values.
• You will have experience of dealing with UK business lending, including managing high-risk clients to recovery. Thorough knowledge and working experience of current legal practice, risk appraisal, and lending practice are essential. An understanding of underwriting of commercial loans and overdrafts is desirable.
• The person in this role will have a detailed approach to information analysis and decision-making. The technical skills required to a high standard and an ability to display a commercial appreciation of customers’ needs, balanced against risk and return involved in existing lending positions.
• Knowledge of current practise around Vulnerable Customers, Forbearance together with TCF principles.

Responsibilities

• Act as Relationship Manager for a portfolio of customers – including those with a recovery plan or insolvency proceedings
• Liaison by phone, letter and meeting with customers and their advisers at the borrower’s business or elsewhere as required
• Ensure TCF principles are applied and implemented
• Ensure fair customer outcomes are always a core part of the Special Asset Management strategy setting process and ongoing management.
• Monitoring Special Asset Management portfolio to ensure TCF principles are applied
• Application of Forbearance concessions as appropriate for VC customers and debt restructuring
• Devise recovery, restructure and/or work out strategies and secure borrower agreement
• Keep Senior Credit Relationship Manager informed of adverse developments during recovery action
• Managing reputational risk for Bank during recovery action via collaboration with Market Communications and informing Senior Management as appropriate
• Support Business Banking RM’s in pre-default cases, to either avoid a default situation or bring it swiftly under control
• Conduct credit reviews of existing borrowing
• Reporting the performance of the B&D loan portfolio, identifying adverse movements and excesses in the absence of the Senior Credit Relationship Manager
• Manage the receipt of financial and operational data from borrowers and its analysis and recording in the operating system of the Bank
• Deputise for Senior Credit Relationship Manager as required
• Support the Credit Analysis function as volumes dictate to ensure SLAs are met at all times
• Comply with all regulatory obligations and internal governance to help ensure ethical behaviour, working to deliver good customer outcomes and avoiding foreseeable harm in line with the Bank’s practice of putting customers at the heart of what we do
• Any other work that may be required from time to time

What’s On Offer

In return for your hard work and expertise, as well as the fantastic opportunity outlined above, you’ll receive a competitive basic salary plus access to the Banks’ extensive benefits package, which includes but it not limited to: a generous non-contributory pension scheme, life cover, income protection, private medical insurance, generous annual leave (with the option to buy and sell days), wellbeing and carers leave, cycle to work, retail discounts, wellbeing allowance plus the opportunity to take a 3 month sabbatical after 5 years of service.

What To Do Next

Apply with your CV (don't worry if it's not up to date) and / or contact us directly to arrange a call to discuss in more detail.