Job Title: Credit Controller Location: Hemel Hempstead Salary: £30,000 - £33,000 Hours: Monday to Friday 8:30am to 5pm (Hybrid) Contract Type: Permanent

Overview:

Are you a detail-oriented professional with a knack for relationship management and a passion for credit control? We're looking for a Credit Controller to join a collaborative finance team and play a key role in managing customer debt portfolios. As a Credit Controller, you will be the first point of contact for debtor communications, helping to ensure timely payments and maintain positive relationships. Your focus will be on overseeing a client portfolio, verifying invoices, and managing risk, all while supporting excellent customer service standards.

Key Responsibilities: Proactively manage a portfolio of customer accounts to ensure prompt payment of purchased debts. Liaise with debtors to confirm invoice validity and agree payment timelines. Post transactions and maintain accurate client ledgers. Use a range of tools to monitor portfolio risk and performance. Provide copy invoices and resolve disputes to facilitate payment. Communicate with clients and debtors via email, phone, and post. Attend monthly portfolio reviews and team meetings. Support colleagues across departments as needed.

Requirements: Excellent communication and negotiation skills. Strong attention to detail and a proactive approach to problem-solving. Ability to balance commercial risk with service quality. Comfortable working with systems and financial records. Previous experience in credit control, finance, or client account management is desirable.

What’s on Offer: A supportive and dynamic team environment Ongoing training and development opportunities Exposure to a broad client base and varied workload Career growth potential within a well-established business WFH Monday and Friday, early finish on a Friday

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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