Northreach is a dynamic recruitment agency connecting businesses with top talent across financial services, fintech, and digital sectors. We pride ourselves on delivering a seamless recruitment experience for both clients and candidates, while fostering innovation and professional growth. Working within the Operations team, You will play a key role in delivering exceptional client service, maintaining strong internal and external relationships, and identifying potential risks to protect both revenue and the reputation of the business. What You’ll Be Doing

Manage and maintain a proactive, effective collections process in line with company policy Ensure all follow-ups and collection activity are completed within agreed timelines Maintain accurate and up-to-date debtor records, including contact details, notes, and diary updates Monitor and verify client ledgers to ensure accuracy at all times Support payment allocation by obtaining remittance advice and relevant payment details Identify and resolve sales ledger queries, working closely with Client Management teams to ensure swift resolution Escalate complex or sensitive cases, including those that may require legal action Build and maintain strong client relationships, delivering a consistently high level of service Contribute ideas to improve and enhance credit control processes

What We’re Looking For

Experience in credit control, collections, or accounts receivable A confident communicator who can build rapport and handle difficult conversations professionally Strong attention to detail with a proactive, solutions-focused mindset Comfortable working in a fast-paced, collaborative environment Someone who enjoys taking ownership and making a difference

Why This Role Stands Out

Be part of a supportive, high-performing team where your input is valued Opportunity to shape processes and influence how things are done Clear opportunities for career progression and development A business that genuinely prioritises client relationships and service excellence

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