We are currently looking for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough.Experience:Credit Control: Min 1 year (required)This position is 100% working in the officeDuties:* Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment* Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary* Clearly & promptly record all conversations and other correspondence on the customer account* Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor* Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions* Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.* Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation* Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon* Prompt and accurate record keepingKey Skills / Attributes* Team player - able to work independently and with others to achieve common goals and targets* Highly organised and able to prioritise workloads within a very busy and fast-moving environment* Strong customer service skills* Strong negotiating skills; able to speak confidently to people at all levels* Persuasive; able to achieve results by influencing the actions of others* Ability to meet deadlines without compromising accuracy* Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)Benefits:Company pensionFree parkingLife insuranceOn-site parkingJBRP1_UKTJ