Credit Controller

4 Days Old

Department: Finance
Location: West Drayton
Reports To: Credit Control Team Supervisor (General Collections)
Hours: Full Time 37.5hours 9am to 5.30pm (1 Hour unpaid lunch)
Hybrid: x 2 days in office x3 days WFH
Key Responsibilities:
Debtor Ledger Coverage
o Manage a portfolio of approx. 250+ customer accounts, a mix of low value/high volume and high value accounts, ensuring proactive and timely collection of outstanding debts.
o Prioritise ledger to Prepare and review daily/weekly/monthly aging reports.
o Complete account reconciliations where necessary
o Follow up on overdue invoices by phone, email, or letter.
o Ensure payments are received within agreed credit terms and in line with company policies.
o Maintain accurate records of all customer interactions regarding payments.
o Investigate and escalate to internal stake holders to resolve any payments that will not be received by due date.
o Report to line manager and Credit Control Manager any potential bad debts / liquidations /write offs /Accounts to go legal
o Participate proactively professionally in Ledger Reviews and internal/external stakeholder meetings
Cash
o Update daily Expected cash forecast before 10am and follow additional month end cash update
o Investigate and escalate to internal stake holders to resolve any payments that will not be received by due date
o Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken
o Review and support COE with obtaining remittance advice
Disputes
o Promptly escalate and collaborate with internal stake holders to resolve issues and disputes affecting payments.
o Review own customer queries and follow up with internal stake holders
o Utilise Credit Tracker to maximise prompt dispute resolution
o Proactively escalate to line manager / Credit Control Manager any issues you need support with
Additional Duties
o Provide cover for colleagues in their absence as designated by the Team Leader to cover all aspects of collections
o Participate in Ledger Reviews and follow actions and timescales given
o Update any Ledger Review Debtor files promptly and accurately within timescale set
o Update Factoring Debtor file when required (Monthly)
o Utilise all data files to assist with collections/reconciliations
o Assist with Internal and external audits
o Assist with any business / systems developments as and when required
o On going self-development to improve excel, business knowledge and skills
o Ad hoc duties as and when required
Apply
Location:
West Drayton
Job Type:
FullTime
Category:
Other

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