Overview

Biscuit Bunker is a small, fast-moving video production company based in East London, working across branded content, commercials, social, and animation. We’re looking for an Account Manager to sit at the heart of the business - acting as the key link between our clients and our internal creative team.

This is a hands-on role in a growing company where no two days are the same. You’ll be client-facing, detail-focused, and closely involved in the day-to-day running of projects and the studio itself. If you enjoy juggling conversations, keeping projects on track, and being part of a close-knit creative team, this role has a lot of room to grow.

What You’ll Be Doing (Day to Day)

Client & Account Management

• Receiving client briefs and fully understanding their objectives
• Acting as the main point of contact for clients throughout projects
• Managing client communication, feedback, and expectations clearly and calmly
• Pulling together feedback and translating it into clear, actionable briefs for internal teams
• Presenting work back to clients and ensuring delivery meets the brief and quality bar

Project & Resource Coordination

• Managing schedules, meetings, and internal resources across multiple projects
• Keeping projects on track, on time, and moving forward smoothly
• Checking work before delivery to ensure accuracy, quality, and consistency
• Supporting producers and creatives with organisation and coordination

• 
  

Studio & Operations Support




• Being based at our East London studio and helping manage studio bookings and hires
• Acting as a light-touch studio manager, ensuring the space runs smoothly day to day




Growth & Relationship Building




• Staying in touch with recent clients and helping build longer-term relationships
• Spotting opportunities for repeat work or new projects and flagging them internally
• Supporting the development of a more recurring client structure for the business




What We’re Looking For




• Experience as an Account Manager or similar role within a creative or production agency
• Confident, friendly, and professional client communication skills
• Highly organised and detail-oriented, with the ability to juggle multiple projects
• Comfortable working in a small team where you’ll wear a few hats
• Proactive, switched-on, and good at anticipating what’s needed next
• Experience in creative services, production, or video is a big plus




To hit the ground running in this role, you’ll need to bring:




• 2+ years experience in a similar role – Account Manager, Producer, Project Manager or Studio Manager – ideally within a creative, content, or production agency
• Proven experience managing client relationships from brief to delivery
• A confident, clear, and warm communication style – written and verbal
• Strong organisation and time management skills – you love a schedule
• A proven ability to manage multiple projects at once, prioritising as you go
• Comfort working in a small, collaborative team where you’ll wear multiple hats
• A proactive, problem-solving mindset – someone who spots what’s needed next
• Experience working on video, animation, or branded content is a big bonus




Why This Role Is Exciting




• You’ll be a key part of a small, growing creative company
• You’ll get hands-on experience across production, clients, and operations
• You’ll work closely with directors, producers, editors, and designers
• You’ll have real responsibility and visibility, not just a single lane to sit in
• There’s genuine room to grow the role as the company grows




• Work Location: In person