Token Studio is an independent creative experience studio based in Bermondsey. We deliver pottery wheel workshops, ceramic painting sessions and other hands-on creative experiences for individuals, private groups and corporate bookings. Our focus is high-quality, well-run sessions in a welcoming and structured studio environment. As we grow, we are appointing a Creative Programme & Studio Operations Director to take responsibility for programme delivery, operational standards and team leadership.OverviewThe Role is a senior operational position responsible for ensuring that all creative sessions are delivered safely, consistently and to a high standard. The role combines programme oversight, people management and studio operations.Key ResponsibilitiesLead and oversee the delivery of all studio workshops and creative programmesDevelop structured session formats, delivery standards and operating proceduresManage scheduling, staffing and studio capacity planningLine manage workshop facilitators and studio staff, including recruitment, training and performance oversightEnsure compliance with health & safety requirements and risk management proceduresOversee stock control, materials procurement and equipment maintenanceMonitor service quality, manage customer feedback and implement operational improvementsWork with the business owner to support sustainable growth of studio activitiesMinimum 3 years' experience in creative operations, workshop delivery management, arts venue management or similarDemonstrable experience managing staff or facilitatorsExperience establishing or maintaining operational procedures (SOPs)Strong organisational and problem-solving skillsAbility to work evenings and weekends as part of a rotaConfident managing customer-facing service environmentsDesirable (not essential)Experience within creative workshops, arts organisations or experiential businessesHealth & Safety training or relevant compliance experienceBackground in programme or event management #J-18808-Ljbffr