Pothole Contracts Manager

Location: National
Full-Time | Permanent
Competitive Salary + Benefits

Join Ground Control – where people, performance, and purpose meet.

At Ground Control, we are more than just a company – we are a community driven by values, empowered by innovation, and committed to exceptional service. With an entrepreneurial spirit and a systems-led mindset, we are proud to be shaping the future of our industry while placing our people and sustainability at the heart of everything we do.

We’re on the lookout for a Pothole Contracts Manager to lead a high-performing team, ensure seamless project execution, and help position Ground Control as the market’s first choice.

Your Mission

Reporting to the Senior Manager and Operations Director, your primary goal is to deliver outstanding results that align with our operating model and values. By ensuring excellent delivery, maintaining strong client relationships, and fostering team collaboration, you'll play a vital role in improving operating profit, driving client satisfaction, and increasing market share.

What You’ll Do

• Lead and support a team of Mobilisation Coordinators, Estimators, and Customer Support Advisors.

• Oversee day-to-day contract management including resource allocation, safety compliance, budgeting, and quality assurance.

• Be the go-to liaison between field teams, clients, and internal departments.

• Champion safe, high-quality, and timely project delivery with a “right-first-time” approach.

• Maximise profitability through effective margin control and commercial decision-making.

• Promote process improvements, risk management, and lessons learned.

• Build and maintain strong customer relationships with a focus on retention and satisfaction.

• Ensure prompt conversion of sales into revenue and effective mobilisation of larger projects.

Who You Are

• A confident leader with experience managing operational teams in a fast-paced environment.

• Technically astute with strong commercial and project delivery knowledge.

• Skilled in negotiation, tender review, contract compliance, and risk management.

• An effective communicator with the ability to build trust and drive collaboration.

• Passionate about safety, sustainability, and social value.

• Adept at using systems to streamline processes and measure performance.

Your Impact

• Drive a high win-rate on tenders and ensure seamless mobilisation of field teams.

• Improve client satisfaction scores and overall service excellence.

• Reduce delivery delays and optimise contract value through proactive leadership.

• Help Ground Control become the most respected company in our chosen markets

Why join us:

Career Development Focus:We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities:Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment:Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package:Enjoy a competitive salary and benefits package, along with flexible working options, including:

23 days holiday, Increasing with length of service + bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support, Free Flu Jabs, Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.