Contract and Partnership Officer

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3‑4 month contract role with a local authority Summary This is a 3‑4 month contract role with a local authority, focused on delivering high‑quality, customer‑focused housing management services across supported housing schemes and community‑based homes. The position is crucial in ensuring the safety, wellbeing, and tenancy sustainment of vulnerable residents while maintaining strong relationships with Managing Agents, partners, and support providers. Responsibilities
Provide intensive housing management services for residents with identified support needs. Deliver services aligned with organisational HEART values, legislation, policies, and best practices. Act as the primary point of contact for Managing Agents, partners, and residents. Manage the full void process, including:
Pre‑void inspections Referrals and applicant suitability assessments Risk assessments, affordability checks, tenancy fraud checks Viewings, sign‑ups, CORE completion, and system updates
Essential Experience Required
Demonstrable experience in supported housing or a housing‑related support environment. Proven background in a customer‑facing role where service quality and satisfaction were priorities. Experience managing partnerships with external agencies or Managing Agents.
Essential Qualifications Required
Minimum 5 GCSEs (or equivalent). Full UK Driving Licence and access to own vehicle (essential). Ability to travel regularly across London, Kent, Hampshire, and Sussex as required. Basic DBS check required.
Additional Information
Working hours: 35 hours per week Enhanced DBS required Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR, United Kingdom Bi‑weekly payments The role closes on 13th Feb 2026, apply ASAP.
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Location:
Croydon
Job Type:
FullTime

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