What we're looking for Mercator is seeking a dynamic, forward-thinking Content Designer with excellent communication skills who can help Mercator in its continued transformation. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. Content designers are responsible for writing the content that will help users. You will work with Interaction Designers, User Researchers, Developers. As a Content Designer you will be responsible for: Writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use

Communicating credibly with a wide range of people inside and outside of Mercator

Making sure customer journeys are the best they can be

Managing relationships with subject matter experts to make sure content is accurate

Being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department's style

Being accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap

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