Contact Centre Support Agent

New Yesterday

Contact Centre Advisor SWS The Single Access Point (SAP) in Carruthers House Dumfries. The SAP represents an integrated single front door approach to access Health and Social Care Services. The support provided by the Single Access Point is designed to deliver a consistent system of triage which has established routes into short, medium, and longer-term intervention and care. The assistance your role provides will limit the demands placed on locality offices by administering referrals on behalf of Children and Families Social Work, Adult Care Social Work, Health and Social Care Partnership as well as Health non-clinical emergencies. This means responding to phone calls and e-mails from the public in a sensitive and professional manner and then being able to carry out the administrative tasks to connect them to the required support. We are seeking individuals who are flexible, team players who can remain calm under pressure and will thrive in a fast-paced working environment. You should understand the core values of social work that maintain the integrity and continuous improvement of our service. In turn, we will provide you with regular supervision and relevant training to ensure your personal and professional development. This post is considered as Regulated Work with Vulnerable Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Please note that due to the current systems used and nature of the role this post is office based. With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions. Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality.
Apply
Location:
Dumfries
Job Type:
FullTime

We found some similar jobs based on your search