Contact Centre Resource Planning & Forecasting Analyst

1 Days Old

Longreach Recruitment are hiring a Contact Centre Resource Planning & Forecasting Analyst This is an initial 12 Month Fixed Term Contract position where youll be joining a well-established and high performing Contact Centre Resource Planning team that support a growing operation delivering exceptional service to a fast-growing customer base across voice / email /web /chat channels. Were seeking interest from contact centre experienced Resource Planners and Forecasters with a demonstrable skillset within Forecasting and Capacity Planning (excel based for creation and ongoing refinement), solid WFM experience (Nice / Verint / Genesys / Calabrio etc) and the ability to create, release and optimise Schedules to meet your predicted demand profile. Location: London Work Type: Hybrid 1 day per week onsite rest from home. £38000 - £42000 (depending on experience) +Broad Benefits
Key Role Purpose & Responsibilities Develop accurate demand forecasts and capacity plans via Excel modelling skills / abilities. Refine and proactively manage the contact centre Planning and Forecasting process amending to cater for changes in shrinkage, demand, seasonality or regulatory changes. Create, release and optimise Schedules on a rolling basis. Collaborate with cross-functional teams ...
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Location:
London
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service & Support

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