A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Job Description

A Managed Services Team Lead is expected to engage in activities in support of day-to-day managed services activities. The Team Lead is an experienced consultant who can support Oracle Cloud Financials (AR, AP, GL, FA and CM). Additional experience with other areas of Oracle Cloud ERP (e.g. Accounting Hub, Projects, Tax, Reporting) would be an advantage.

Key Responsibilities:
· Serve as primary point-of-contact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services.
· Provide day-to-day Oracle application support for assigned clients. Be hands-on with client ticket resolution.
· Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs.
· Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed.
· Assist with transitioning clients into Managed Services post implementation go-lives and newly signed clients.
· Identify, manage and communicate issues and risks, escalating as required to Senior Management.
· Understand client needs and proactively make suggestions that will improve customer satisfaction.

Required education

Bachelor's Degree

Required technical and professional expertise

· Minimum of 10 years experience with Oracle ERP, with at least 5-7 years within Oracle Cloud.
· Hands-on and demonstrable experience and knowledge of Oracle Cloud Financials is a must.
· Experience with other areas of Oracle Cloud ERP a nice to have.
· Experience with end-to-end Oracle Cloud ERP implementations – configuring, implementing and troubleshooting, upgrading and support.
· Ability to maintain performance and take a leadership role during times of crisis e.g. SEV1 tickets.
· Experience working within a consultancy/systems integrator a bonus.
· Committed team player who is willing to share, learn and support fellow team members.
· Ability to be proactive and take initiative.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

Oracle Cloud Managed Services Financials Lead - UK

Job ID

49009

City / Township / Village

London

State / Province

London

Country

United Kingdom

Work arrangement

Remote

Area of work

Consulting

Employment type

Regular

Position type

Professional

Up to 20% or 1 day a week

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?