Configuration Supervisor - IT Deployment / Build

Birmingham

Monday-Friday - 06:00 - 14:30

Permanent

The Opportunity

An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment.

This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position.

The Role

You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards.

This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance.

Key Responsibilities

Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ...