Configuration Analyst (CMDB) ITIL

1 Days Old

Configuration Analyst (CMDB) ITIL

A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of -

• ITIL v4 Configuration Management and CMDB best practices.

• Hands-on experience with at least one major CMDB platform such as:

• ServiceNow CMDB

• Jira / Insight CMDB

• Experience working with discovery tools, asset systems, and configuration data sources.

• Ability to interpret technical infrastructure (servers, networks, cloud, applications) and map them logically.

• Strong analytical, troubleshooting, and data quality assurance skills.

• Excellent communication skills and ability to work with both technical and nontechnical stakeholders.

This would suit someone who has high attention to detail and commitment to data accuracy, ownership mindset with a strong sense of responsibility who can work cross-functionally and influence without authority.

Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB becomes a single, trusted source of truth for the t...
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Location:
Burton-On-Trent
Salary:
NEG benefits
Job Type:
FullTime
Category:
Management & Consultancy

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