Concierge - Hook, Hampshire

To ensure that guests receive the warmest welcome, and that they feel safe and looked after from arrival to departure, while experiencing traditional hospitality in the 4 red star environment of our country house hotel.

Key Responsibilities:

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• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
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• To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary 
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• To act in a proactive, efficient way when handling and storing luggage from arriving guests, as well as those leaving, and take responsibility for the safety and retrieval of that luggage.
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• To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
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• To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
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• To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.
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This is not an exhaustive list of responsibilities and therefore on occasions you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.