Here at CarFinance 247, we are currently recruiting for an experienced Complaints Resolution Team Leader to join us . As an experienced Complaints Resolution Team Leader , you will be responsible for overseeing the day to day running of the Complaints Resolution Team. To be successful in this role you will be customer experience, outcome and complaints focussed, with a high acumen for commercial and customer service experience and complaints management. You will be data driven to monitor and action department targets and KPI's closely. As a hands-on Complaints Resolution Team Leader, you'll manage and develop a team of Resolution Associates working closely with the Customer Experience and Complaints Lead to provide and deliver the right customer outcomes whilst maintaining good business and commercial awareness and building strong network relationships to drive fair outcomes. Working closely with the Customer Experience and Complaints Coach to ensure high standards are being maintained and supported throughout the resolution team. You will live and breathe the Car Finance 247 culture ensuring your business area is effective, efficient, supported, developed and maintained with exceptional standards, putting the customer at the heart of everything, delivering outstanding customer service whilst maintaining high levels of compliance and quality assurance within our communications to our internal and external customers. Res...