Part Time Complaints Team Leader (Job Share) London Bridge £37,000 Pro Rata (£18,500 per year) 17.5 hours per week - Mon, Tues 9:00 am to 5:00 pm & Wed half day Hyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Team Leader at Hyde, you will manage and develop a team of Resolution Officers to deliver a high-quality, customer-centred complaints service. You will ensure complaints are handled consistently, efficiently and in line with our policies, while driving continuous improvement across customer experience and complaint handling processes. Key Duties Lead, motivate and performance-manage the Complaints Team to deliver timely, customer-focused resolutions. Analyse complaint data to identify service gaps, trends and opportunities for continuous improvement. Oversee the quality, accuracy and tone of all complaint responses, ensuring compliance with policies and the Housing Ombudsman Code. Coordinate and maintain robust pro...