BDS are currently looking to recruit a Complaints Service Analyst to work with a well-known housing organisation based in Hammersmith.

The Complaints Service Analyst role is an analytical position offering an exciting opportunity for a candidate with strong data skills, performance reporting expertise, and experience in trend analysis. Your work will focus on performance managing the complaints service and its people through data insights, while providing key themes, trend analysis, and data to support the Root Cause Lead.

Your role will inlcude:

Assist in monitoring and reporting on individual and team performance against complaints handling targets.

Produce regular performance reports on all aspects of complaints handling

Produce ad-hoc reports and data analysis as required to support management decisions

Identify opportunities to automate reporting processes

Work with IT to maintain accurate data sources, improve complaints recording systems, and ensure data integrity across all complaints platforms.

Hours: 35 hours Monday to Friday (Hybrid working - minimum 2 days in the office each week)

Contract: Temp ongoing

Rate: £21.54 PAYE or £28.49 UMB

Please note: This role is subject to a basic DBS Check.

Apply now for immediate consideration