Complaints Resolution Administrator Graduate Opportunity £26,250 per annum Location: Bedford (Hybrid) Full time (37 hours per week) Candidates who have previously applied, need not apply Are you a recent graduate looking to kick-start your career in a purpose-driven organisation? Join bpha, a thriving housing association, as a Complaints Resolution Administrator and gain valuable experience across multiple departments while making a real difference in peoples lives. What Youll Be Doing : Championing Customer Voices: Be the first point of contact for complaints and feedback, ensuring every customer feels heard, respected, and supported with empathy and professionalism. Managing a Dynamic Workload: No two daysor complaintsare the same. Youll help triage and allocate complaints within the team and wider business. Collaborating Across Teams: Work closely with your colleagues to maintain accurate records, monitor compliance, and provide thoughtful aftercare and resolution. Connecting with Stakeholders: Liaise with customers, colleagues, and th...