Location: Remote working, with some requirement to travel to the Insurance Support Office (location tbc) and Pets at Home Support Office in Handforth, Cheshire, as required. Attendance at other national meetings, as required. About Us "Were all for pets, what we do matters for pet owners across the UK. This is more than a business, its a responsibility. Its a promise and commitment we make each day to provide excellent care for each pet that comes through our door." Pets at Homes vision, to create a better world for pets and the people who love them , is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role We are looking for a passionate and experienced Complaints Operations Manager to join our growing Pet Insurance team. This is a pivotal role, responsible for building and leading our complaints function from the ground up. You will establish a high-performing team, design effi...