Complaints Handler
New Yesterday
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Youll be joining a dedicated and collaborative housing team in Kingston, known for its organised approach and commitment to delivering high standards of customer service. This is a great opportunity to grow your career within housing or local authority services while developing specialist knowledge in complaint resolution and tenant engagement.
In this position, you will:
- Managing and investigating Stage 1 & 2 complaints from tenants and residents
- Acting as the main point of contact for residents, keeping them informed throughout the complaints process
- Liaising with internal teams to gather information and resolve issues efficiently
- Maintaining accurate records and monitoring complaint trends within housing management systems
- Communicating with tenants via phone, email, and letters to provide updates and resolutions
- Supporting operational teams with administration and ensuring service improvements are implemented where needed
- Previous experience handling complaints or working in customer resolution within social housing (essential)
- Proven administrative and organisational experience in a fast-paced environment
- Strong communication skills and a customer-focused approach
- Confidence liaising with internal teams and tenants
- The ability to manage multiple complaints simultaneously and meet deadlines
- Proficiency in Microsoft Office packages and record-keeping systems xbpsjku
- A proactive and solution-focused attitude
- Permanent contract
- Full-time hours (Monday Friday)
- Office-based role in Kingston
- Supportive team environment with opportunities for development
This role is based in Kingston, with good transport links across London and surrounding areas, making it an ideal long-term opportunity for someone seeking a stable, permanent role within a well-connected location.
If this Complaints Handler role sounds like your next step, apply now or contact Olivia on
- Location:
- Surrey Quays
- Job Type:
- FullTime
- Category:
- Customer Service
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