Complaints Handler

Bradford (Hybrid Working – 2 days in office, 3 days from home)

6 Month Contract

The Role

As a Complaints Handler, you will be responsible for managing customer complaints from initiation to resolution, ensuring that each case is handled fairly, efficiently, and in line with company and regulatory requirements. You will play a key role in safeguarding our reputation and maintaining customer trust.

Key Responsibilities

• Receive, acknowledge, and investigate complaints, ensuring a responsive and empathetic customer journey.
• Liaise with customers to fully understand the nature of their concerns and gather necessary evidence.
• Work with internal teams to identify root causes and resolve issues promptly.
• Record complaints accurately in the company’s case management system.
• Follow all internal policies and compliance processes.
• Provide feedback to management on trends, emerging issues, and continuous improvement opportunities.

Skills & Experience Required

• Proven experience in complaint handling within the financial services sector
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage time effectively and work to deadlines.
• Confident using CRM systems and Microsoft Office.