Resolutions Officer Complaints Handling Contract: Temporary (approx. 4 months) Hours: Full-time 35 hours per week Locations: London (Stratford area) Hybrid 1 day per week Manchester (Trafford area) Hybrid 1 day per week Pay Rate London: £18.07 per hour - salary equivalent of £32,881 Manchester: £15.87 per hour - salary equivalent of 28,886 The Opportunity Bridge Recruitment is currently recruiting experienced Resolutions Officers on behalf of a large and well-established housing organisation to support their Customer Relations team with a backlog of complaint cases. This role focuses on investigating and resolving customer complaints, ensuring responses are clear, fair, and compliant with complaint handling policies and the Housing Ombudsman Complaint Handling Code. You will manage your own caseload and work closely with internal teams to investigate issues and deliver high-quality written responses to customers. This is an excellent opportunity for someone with complaints handling experience, particularly within housing, public sector, or regulated environments. Key Responsibilities Manage and investigate a caseload of customer complaint cases Draft high-quality written responses, including formal compl...