Title: Complaint Handler

Location: Sheffield Office (on site) Reports to: Complaints Manager Hours: 37.5 hours per week Monday - Friday

About Us My Finance Club launched in 2017 as a new entrant to the on-line consumer credit market. Authorised and regulated by the Financial Conduct Authority (FCA), we have challenging growth plans both in the UK and abroad for small, short term loan products. This is a dynamic, exciting, and innovative work environment with excellent potential for career progression as we grow. We believe in building the right team for our business, where we will reward loyalty, hard work, and commitment. This is a career choice to be a part of something new and exciting.

Summary of Position This is an exciting opportunity to join a vibrant team as a Complaint Handler, where you will be able to “showcase” your experiences and understanding of all things within the Consumer Credit lending space. Your primary responsibilities will be the “cradle to grave” management of resolving regulated complaints under the FCA DISP rules. The ideal colleague will be able to focus on related tasks requiring a high level of attention to detail, working within strict timeframes and regulations including Consumer D...