Complaints Coordinator

To help create a positive complaint handling culture at TCH through customer and staff engagement.

To support the complaints handling process, by supporting colleagues to resolve complaints and meet performance targets with the aim of achieving high levels of customer satisfaction with all service areas.

To assist with providing assurance that complaints handling, and other information and communication is compliant with all relevant legislation and regulation and with TCH policy and procedure and reflective of our values.

To support the organisation to work with customers, gathering and using customer feedback from complaints and understanding customer priorities to continuously improve services.

Salary: £29,680

Hours: 35

Annual Leave: 30 days

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