Complaints and Information Manager

2 Days Old

James Stevens Associates are working with a North London based Housing Association that are now looking for a Complaints and Information Manager on a 12 month fixed term contract.
· Role: Complaints and Information Manager
· Contract: 12 month Fixed Term Contract
· Salary: £50,000 - £60,000
· Location: North London / Walkable via London Underground Station
· Hybrid Working: 2 days per week in office X 3 days from home
· Overview: The role will be covering coordination of complaints, Ombudsman, members enquiries (MPs and councillors), SAR, and FOI.
The role manages a small team of officers to coordinate the administrative processes for Stage 1 and 2 complaints, members’ enquiries, Ombudsman enquiries, Freedom of Information requests, and Subject Access Requests.
Make complaints count. Turn insight into impact. Lead service excellence.
We’re looking for an experienced, values-driven leader to take ownership of complaints, information rights, and member enquiries across The organisation and its subsidiaries.
This is a high profile role where you’ll lead a central Complaints & Information Team, shape excellent customer experiences, and use insight and intelligence to drive real service improvement. You’ll be a trusted point of contact for councillors and MPs, influence senior leaders, and ensure our approach is compliant, fair, and empathetic.
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Location:
London
Salary:
£50,000 - £60,000 /annum
Job Type:
FullTime
Category:
Customer Service & Support

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