Complaints Analyst

9 Days Old

Complaints Analyst
Risk & Compliance | London (Hybrid)
We are working with a well-established UK wealth management business to recruit a Complaints Analyst to join their Risk & Compliance function. This role sits within the second line of defence and plays a key part in ensuring fair client outcomes, regulatory compliance, and continuous improvement of complaints handling across the business.
The Role Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. You will work closely with stakeholders across the business and act as a key contact for clients, advisers, third parties, and the Financial Ombudsman Service. Key responsibilities include: Managing the end-to-end handling, investigation, and resolution of client complaints Ensuring complaints are logged, acknowledged, and responded to within regulatory timeframes Preparing clear, professional client correspondence, including final response letters Liaising with internal stakeholders, advisers, third parties, and relevant ombudsman services Conducting root cause analysis and producing management information (MI) and reports...
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Location:
London
Job Type:
FullTime
Category:
Customer Service & Support

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