Job Title:
Community Safety Officer
Salary:
£34,857.09 per annum
Location:
Shrewsbury or Stafford (hybrid)
Hours:
37 hours per week, 12 month fixed-term-contract
We currently have an exciting opportunity for a Community Safety Officer to join our Homes Plus Neighbourhoods Team on a full-time, temporary basis. This position will be considered as a secondment opportunity for internal applicants.
The role
As a Community Safety Officer, you will be an integral part of our Neighbourhoods team and actively support the team in delivering efficient, customer-focused housing management services in line with the organisation’s and regulatory requirements and procedures. You will be responsible for compliance and tenancy management cases, enforcement action up to an including court attendance and evictions, and working with agencies as necessary. You will also take appropriate action to resolve breach of tenancy conditions including anti-social behaviour, investigate serious or complex disputes, assisting tenants and other customers by providing advice on all aspects of tenancy procedures.
What skills and experience we are looking for
Relevant professional qualification e.g. CIH Level 3 Certificate or a relevant qualification in ASB, or a willingness to work towards.
Experience and knowledge of housing legislation and best practice regarding ASB, Compliance and Safeguarding.
Experience of providing accurate and detailed file notes in preparation for court, including the ability to write own witness statements.
Experience of working with vulnerable customers, victims of crime and anti-social behaviour.
Ability to be pro-active, use own initiative and be self-driven to achieve agreed targets.
Ability to think ahead and be pro-active on behalf of customers and the organisation
Ability to tackle difficult situations with confidence and negotiate to reach a good solution,
Ability to build strong relationships through excellent communication skills with external agencies and working closely with the police.
Strong attention to detail and problem-solving abilities.
Experience of tackling and dealing with Tenancy Management issues.
Knowledge of relevant regulations and best practices.
Full UK Driving Licence.
We can offer you
We provide a comprehensive induction programme and excellent learning opportunities including mandatory and specialist training. We also offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. You will have the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers@housingplusgroup.co.uk
Closing date: Wednesday 27th August 2025 - interviews may take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.