Community Hub Support Worker

3 Days Old

Community Hub Support Worker
Location: 10/11 Silverdale Place, Newton Aycliffe, Co. Durham, DL5 7DZ
Working Hours:19 hours per week - flexibility for some evening/weekend as required
Contract Type: Fixed term till 31/03/2027
Salary: £25,877.80 - £28,930- salary to be pro rata'd
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.
About the role:
The Hub Support Worker provides practical and operational support to ensure the smooth day-to-day running of the Health & Wellbeing Hub.
Working under the direction of the Community Hub Coordinator, the postholder will help maintain a safe and welcoming environment, support events and activities, assist community members accessing the hub, and undertake general administrative and facilities-related tasks.
The role is key in ensuring the hub remains accessible, inclusive and responsive to the needs of the local community.
What you'll do:
Open and close the hub in line with procedures.
Ensure rooms and communal areas are clean, tidy, safe and set up appropriately for daily use.
Assist with room set-ups and clear-downs for activities, meetings and events.
Carry out basic health and safety checks and report maintenance or repair issues to the Co-ordinator.
Monitor stock levels of supplies and inform the Co-ordinator when replenishment is required.
Provide on-the-day support for workshops, community activities and partner-led sessions.
Welcome facilitators and community groups and ensure they are oriented to the space.
Act as a visible and approachable point of contact during activities.
Support attendance monitoring and feedback collection.
What you'll need to succeed in the role
Good general level of education
Good organisational and ability to prioritise
Excellent communication and interpersonal skills.
Ability to provide a welcoming and inclusive front of house support
Confidence in delivery group sessions, this is mandatory in this role
Any interested applicants are encouraged to have an informal discussion with Clare Singlewood, who can be contacted via 07846525128
What We Offer
We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:
27 days annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3 annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please contact our recruitment team

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Location:
Aycliffe
Salary:
£28,000
Job Type:
PartTime
Category:
Social Care

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