Communications Assistant

New Yesterday

We are recruiting for a Communications Assistant to support a long-term highways maintenance and improvement contract based in Suffolk. This is a 20 hour a week role, preferably over 5 days but can do over 3 days if needed. This is an excellent opportunity to join a newly established contract and play a key role in shaping how the service communicates with the public and stakeholders.
Working closely with internal teams and external stakeholders, you will support the delivery of clear, timely, and effective communications while helping to improve public perception of the highways service.
The Role
Reporting to the Communications Manager, you will work across the contract supporting both proactive and reactive communications. You will act as a key point of contact for public enquiries and complaints, while also supporting internal and external communication initiatives that promote engagement, transparency, and continuous improvement.
Key Responsibilities
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Receive, record, and respond to enquiries from members of the public and other stakeholders relating to highway network activities
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Support the Communications Manager with social value and communication-related projects as required
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Monitor customer feedback to identify trends and opportunities for service improvement
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Receive, record, and respond to complaints in line with the client’s complaints policy
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Location:
Ipswich
Salary:
£13 - £13.45 /hour
Job Type:
FullTime
Category:
Advertising, Marketing & PR

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