Commercial Team Leader / Internal Sales Team Leader

Location: Smethwick, West Midlands (Office-based)

Salary: Up to £35,000 + up to £3,000 performance-based bonus

Benefits: 34 days holiday including bank holidays, enhanced pension, perk box subscription, BHSF Health Scheme, employee awards and free parking

Are you a motivated, commercially savvy leader with a passion for sales, contracts, and developing high-performing teams? Our client, a well-established organisation with over 100 years of history and offices across the UK, is seeking a Commercial Team Leader to join their Smethwick office.

This is your opportunity to lead a team of 4 talented professionals, drive sales and contract performance, and shape the commercial success of the business.

What you’ll do:

• Deliver financial and activity-based targets set by the Commercial Support Manager, including new product revenue and service proposition goals.
• Execute planned business development campaigns with professionalism and high standards.
• Lead and manage the performance of internal sales, ensuring all inbound sales opportunities are accurately captured, logged and followed up in a timely manner.
• Collaborate effectively with the wider sales organisation, including Business Development Managers and Technical Managers, to ensure cohesive execution of sales strategies.
• Liaise with business segments and cross-functional departments to maintain exceptional customer service and resolve issues promptly.
• Coach, mentor, and motivate team members to maximise individual and team performance, fostering a high-performance culture.
• Ensure all administrative processes, including the use of tools like Salesforce, Credit Control, and Contract Admin, are completed accurately and in compliance with company standards.
• Participate in key HR functions such as recruitment, performance reviews, employee relations processes (ERPs), and disciplinary actions, in collaboration with the Commercial Support Manager.
• Provide regular performance reporting and analysis to support strategic decision-making.

What we’re looking for:

• Proven experience in a commercial role with responsibility for sales.
• Strong leadership and team development skills, with the ability to break down objectives into actionable tasks.
• Excellent telephone sales capabilities with a proven ability to forecast and report again sales targets.
• Excellent communication, organisational, and problem-solving abilities
• A self-motivated individual with a passion for developing others and driving high standards of performance across the team.