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Job Description

Criterion Capital is seeking a commercially focused Commercial Property Manager to take ownership of a portfolio of assets, driving operational performance, managing service charge budgets, and delivering a high standard of tenant and stakeholder engagement. Working closely with Asset Management, this role ensures assets are efficiently operated and aligned with wider investment objectives.

Portfolio & Asset Management

Take ownership of a portfolio of commercial properties. Work closely with Asset Management to align operational delivery with asset strategy. Support floor area analysis and portfolio performance metrics. Contribute to asset-level business planning and performance reviews.

Financial & Service Charge Management

Prepare and manage service charge budgets. Undertake service charge reconciliations and resolve variances. Liaise with accounts on budgeting and financial reporting. Review and approve invoices ensuring accurate cost allocation. Produce service charge forecasts and monitor expenditure.

Facilities & Operational Delivery

Work with FM teams to deliver maintenance and lifecycle works. Manage contractors and service providers against KPIs. Oversee tendering processes for FM services. Coordinate planned and reactive works across the portfolio.

Tenant & Stakeholder Engagement

Act as key contact for tenants. Manage occupier relationships and resolve issues. Ensure high standards of communication and service delivery.

Compliance, Risk & Insurance

Ensure compliance with health & safety and statutory regulations. Liaise with insurance brokers on renewals and claims. Support risk management and compliance monitoring.

Reporting & Internal Collaboration

Maintain trackers and reporting tools. Support preparation of asset performance reports. Work cross-functionally across all departments.

Key Requirements

Experience in commercial property management. Strong knowledge of service charge budgeting and reconciliation. Financially literate with budget management capability. Experience working with FM teams and contractors. Strong stakeholder and communication skills. Understanding of compliance and regulatory requirements.

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