We are recruiting for an experienced Commercial Operations Manager to join a well-established, customer-focused organisation operating within the visitor sector.

This is a hands-on, operational leadership role with responsibility for driving commercial performance while ensuring an excellent end-to-end customer experience. You will oversee multiple revenue streams including retail, catering, admissions, memberships, and events, while leading front-of-house teams on a day-to-day basis.

As part of the senior leadership team, you will contribute to strategic decision making, while maintaining a strong on-site presence to support operational delivery.

Key Responsibilities

* Develop and implement commercial strategies to support business growth

* Identify and deliver new revenue generating opportunities

* Lead and manage front-of-house teams across admissions, retail, and catering

* Oversee staffing levels, rota planning, and daily operations

* Act as a visible leader, supporting teams during peak trading periods

* Manage catering operations, ensuring high standards of service, quality, and hygiene

* Ensure all commercial areas are well presented, fully stocked, and operating efficiently

* Monitor performance through budgeting, financial reporting, and KPI analysis

* Manage supplier relationships, contracts, and procurement processes

* Contribute to wider business planning as part of the senior m...