Commercial & Experience Manager

11 Days Old

Our client is looking to hire a Customer & Experience Manager to lead the day-to-day experience at our client’s flagship co‑working development in Reading. This is a high‑profile role for someone who thrives on creating exceptional environments, building strong teams, and delivering a best‑in‑class member experience. What You’ll Be Doing
Own the end‑to‑end customer journey, ensuring a consistently outstanding experience for members and visitors Build strong relationships with occupiers, anticipating needs and resolving issues proactively Lead on community engagement initiatives, events, and activations that bring the space to life
People Management
Lead, coach, and develop the on‑site customer experience team Set clear expectations, manage performance, and foster a positive, high‑energy team culture Ensure staffing levels, rotas, and training are aligned with operational needs
Operations, Reporting & Standards
Oversee daily building operations, ensuring the space is presented to flagship standards at all times Work closely with senior stakeholders, providing insights and recommendations to enhance service delivery
Health & Safety
Take ownership of Health & Safety compliance across the site Ensure all policies, procedures, and risk assessments are up to date and adhered to
Our client, has numerous sites situated across the UK views this as a key hire to their London operation, so ideally you will have relevant experience in the Commercial / Co‑Working or Hospitality sectors. For more information, please contact me on 0207 048 3304 or michael@gkrinternational.com #J-18808-Ljbffr
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Location:
Reading
Job Type:
FullTime

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